DLsite.com Information Blog

Information from DLsite.com, an indie entertainment product download shop.

Thank you for shopping with DLsite.com.

We are sorry to inform you that around 02:00 am on today on January 6th 2018 (Japan Time - UTC+9:00)., the data of your shopping cart is initialized due to a system failure.

We would like to add that only the data of the products you have added to your shopping cart is reset. Other data such as products in your My Favorites or your personal information are intact.

To our regret, we cannot restore the contents of your cart to its former state. Thank you for your understanding.

We apologize for all of our customers who have been affected by this failure.
If you have any questions regarding this subject, please don't hesitate to contact us.

Thank you for using DLsite.com.

We will be performing a maintenance from 08:00 a.m. to 10:00 a.m. on January 10th 2018 (Japan Time - UTC+9:00). This is due to changes in the way we handle accounts on our website.

In the meantime, all services at DLsite.com may be temporarily unavailable.

If your connection is interrupted during your checkout, please check if your checkout is complete before making another purchase.
If checkout is successful, you should be able to download the products via My Page (members) or via
purchase confirmation mails (guests) when the maintenance is finished.

The scheduled maintenance is performed to offer you better service.
We apologize for the inconvenience and thank you for your understanding.

Thank you for using DLsite.com!

DLsite.com support office will be closed during the following period for the New Year's holidays:

Friday, December 29th 2017 - Wednesday, January 3rd, 2018 (Japan Time - UTC+9:00)

Please be advised that, during this period, our response to your inquiry may take longer than usual.
We apologize for the inconvenience and thank you for your understanding.

Our website stays open; also, this year, we intend to add new releases from January 1st to 3rd as well!
We hope you enjoy shopping with us next year too!