DLsite.com Information Blog

Information from DLsite.com, an indie entertainment product download shop.

Thank you for using DLsite.com.

Several members have been experiencing an error during their purchase
process using a credit card and failed to download our products as a result.

To avoid this problem, we have asked you to delete the cookies related to DLsite.com.

Now, we would like to announce that the problem has been fixed and
you should be able to purchase without error.

We apologize for all of our customers who have been affected by this system failure.

If you have any questions regarding this subject, please don't hesitate to contact us.

We have experienced a system failure in the email notification feature of My Genre.
Due to this failure, the same emails have been kept sending to several customers
on May 28th and 29th.

The problem has been fixed now, however, we apologize for any inconvenience
this may have caused you.

We apologize for the inconvenience caused by high number of accesses and
system failures since our website's renewal.

We are working hard to correct the errors. For those who have contacted us,
please allow some time before receiving a reply.

Thank you for your understanding.

Also, if you have problems browsing our website, the cookies used on DLsite.com
may be damaged in your browser and as a result, prevent a normal browsing process.
If this is the case, please try clearing them by going to the following page to avoid problems.

Clicking the link will delete all the cookies related to DLsite.com.
Please be careful not to click it by error.

[ http://support.dlsite.com/cookies/del_eng.cgi ]