DLsite.com Information Blog

Information from DLsite.com, an indie entertainment product download shop.

July 2013

Thank you for shopping with DLsite.com.

From approx. 11:34 to 13:10 July 11th 2013 (Japan Time), econtext,
our payment agency, has suffered a problem with their servers,
and as a result all attempts of purchases at DLsite.com by credit card
and Paypal have failed during this time period.

We are told that this system failure at econtext is now fixed, however,
we apologize for all of our customers who have been affected by this.

If you have any questions regarding this subject, please don't hesitate to contact us.

Thank you for shopping with DLsite.com.

From approx. 19:00 July 3rd to 11:00 July 4th 2013 (Japan Time), DLsite.com experienced the following problem:

- Authentication of the products that require user authentication
- Receiving the payment information from PayPal

We located the cause and fixed the problem, however, we apologize for all of our customers who have been affected by this system failure.

We will respond for all of you who have sent in the inquiries about this problem one by one.
If you have any questions regarding this subject, please don't hesitate to contact us.

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