DLsite.com Information Blog

Information from DLsite.com, an indie entertainment product download shop.

July 2014

Thank you for shopping with DLsite.com.

From the maintenance of July 23th to July 28th (Japan time), there was a problem with our My Ratings page on the PC website.

Our rating is represented by 5 stars; the larger the number, the higher the ratings.
However, during this period, the number on the stars was reversed and you were prompted to click on the 1-star when your satisfaction is greater and vice versa.
This also led to lower the average ratings shown on the product details page and the search results page.

We fixed the problem and we corrected the data of the ratings by all our users during this period of misrepresentation by reversing the number of your ratings (ex: 1 star to 5 stars).
If you rated a product recently, please make sure your ratings is displayed correctly on the [ My Ratings ] page.

Correct rating figure:
Ratings

We would like to add that on the mobile website (DLsite Touch! English), your ratings were correctly displayed during this period.

We apologize for all of our customers who have been affected by this mistake.

If you have any questions regarding this subject, please don't hesitate to contact us.

Thank you for using DLsite.com.

We will be performing a system maintenance from 08:00 am to 10:00 am on July 23rd 2014 (Japan Time - UTC+9:00).

During this maintenance, all services at DLsite.com will be temporarily unavailable.

The scheduled maintenance is performed to offer you better service.
We apologize for the inconvenience and thank you for your understanding.

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