DLsite.com Information Blog

Information from DLsite.com, an indie entertainment product download shop.

タグ:Apology

Thank you for shopping with DLsite.com.

From 16:45 to 18:10 pm on February 10th 2017 (Japan time), we experienced a server trouble which resulted in failures to provide normal service of our website.

The problem is now solved; however, we apologize for the inconvenience caused by this problem.

We hope you continue to enjoy shopping with us!

Thank you for shopping with DLsite.com.

From 8:30 to 9:40 am on October 26th 2016 (Japan time), we experienced a network trouble which resulted in failures to provide normal service of our website.

The problem is now solved; however, we apologize for the inconvenience caused by this problem.

We hope you continue to enjoy shopping with us!

Thank you for shopping with DLsite.com.

Conventionally, we recommended Windows Internet Explorer 8.0 or greater, the latest version of Safari, Google Chrome or Mozilla Firefox to browse our website.

However, in consideration of the Microsoft Support Lifecycle policy, we decided to end our support for Internet Explorer 8 on January 31, 2016.

If you are using Internet Explorer 8, please refer to the following page and upgrade it to greater versions.

[ Support for older versions of Internet Explorer ends on January 12, 2016 ] (external webpage)

You may be able to browse our website with Internet Explorer 8 after January 31; however, we do not assure its operation nor offer support for it.

If you continue to use Internet Explorer 8, your computer will be vulnerable to security risks and viruses. We recommend you to migrate to newer versions.

We apologize to all of our customers who are affected by this. Thank you for your understanding.

Thank you for shopping with DLsite.com.

We are sorry to inform you that around 05:00 am on today on January 6th 2015 (Japan Time - UTC+9:00)., the data of your shopping cart is initialized due to a system failure.

We would like to add that only the data of the products you have added to your shopping cart is reset. Other data such as products in your My Favorite or your personal information are intact.

To our regret, we cannot restore the contents of your cart to its former state. Thank you for your understanding.

We apologize for all of our customers who have been affected by this failure.
If you have any questions regarding this subject, please don't hesitate to contact us.

Thank you for shopping with DLsite.com.

To maintain privacy and protect sensitive information, DLsite.com is secured by SSL encryption authenticated by GlobalSign.

We plan to update our SSL certificates on October 8th. With this update, you can no longer log in or make purchases on DLsite.com if your OS is Windows XP Service Pack 2.

If you are using Windows XP, please update your OS to Service Pack 3.
[ Microsoft: Service Pack and Update Center ]

We would like to remind you that our support for Windows XP ended on June 30, 2014.

If you continue to use Windows XP, your computer will be vulnerable to security risks and viruses. We recommend you to migrate to a Windows 7 or 8 environment.

We apologize to all of our customers who are affected by this. Thank you for your understanding.

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